Frequently Asked Questions

general

  • On-Site Home IT Support

    • Tailored IT Support

    • Data Backup & Cloud Storage

    • Home Internet, Wi-Fi and Smart devices

    • Purchase Advice, Device Set Up & Configuration

    • Cyber Security + More

    Please note: We do not currently offer physical device repairs or data recovery services.

    Procurement Of Home Technology Devices

    Quality products from premium brands and at the best price, with expert help to get it all set up.

    • Tailored solutions, get the most value from your technology investment

    • Training on how to use your new equipment and its features

    • Save time and avoid costly mistakes

    • Laptops and desktop computers

    • Smart phones and tablets

    • Smart tv’s and other smart devices

    • Monitors

    • Routers and modems

    • Printers, accessories + more

    Please note: We do not currently offer physical device repairs or data recovery services.

  • Our Difference

    • Dedicated support for home technology users

    • Affordable and transparent pricing

    • Premium customer Service

    • Honest advice and tailored solutions

    • Positive community impact

  • Absolutely! We provide tailored solutions at a fair price, with expert help to set it all up. We can help you to save time and avoid costly mistakes, connecting you with the best products from the leading brands.

    Contact us here for a free quote today!

  • We offer affordable and transparent pricing in comparison to our competitors!

    Please see our pricing page for detailed information - Pricing

    Seniors Card Discounts:

    • 50% off your first consultation!

    • 15% off subsequent consultations

  • Two options:

    Book a set date and time via our booking link – Book now

    Or

    Get in touch via via phone, email or the contact page on our website – Contact

    Please note: Booking times are flexible and we will do our best to accommodate you.

  • For On-site Support, a Flextech staff will travel to your location to provide in person support.

    For Device Procurement, we can work with you via phone and email to procure, deliver and set up equipment. No support consultation is required, unless deemed necessary or requested by you.

  • If you have an urgent issue, please call us and we will do our best to accommodate you.

  • Flextech does not charge a cancellation fee. If you need to cancel your appointment, please kindly contact us with as much notice as possible before your scheduled appointment time.

  • We charge a minimum of 30 mins for on-site support. We will try our best to solve your issue or provide a solution as soon as possible. If there is any free time, we will endeavour to help you with any other issues or questions you may have or even provide some tips and tricks.

  • Our preferred method of contact is via the contact form available on our website. Alternatively, feel free to contact us via email or phone during business hours - Contact

    • Visa, Mastercard & AMEX

    • Apple & Google Pay 

  • For on-site support consultations, payment is taken at the completion of the consultation via a portable card machine. For procurement of IT equipment, upfront payment is required to progress your order.